Through its operating subsidiary Physician WebLink in Durham, North Carolina, Syntiro currently offers two business lines:
Outsourcing Managed Care Services for 1,300 physician network (IPA) which takes medical risk for 35,000 health plan members. These services include:
- Health Plan Contracting
- Physician and Provider Contracting
- Utilization management and Quality Assurance, including credentialing
- Catastrophic Case Management
- Claims Adjudication and Payment
- Network Management including credentialing, educating, and communications with physicians, urgent care centers, ambulatory surgeries, physicial therapy providers, and durable medical equipment suppliers.
- EncounterLink®, Syntiro's online service incorporating EZ Cap, EZ Net and EZ EDI for communicating with physician offices and other providers with reference to medical claims submission, medical referral management, and utilizing the world-wide Internet.
- Data Management and Reporting on medical management, physician performance, and medical cost.
Outsourcing population management services for Duke Prospective Health, covering 33,000 employees and dependents of Duke University. Services provided include:
- Stratification of the population by health status
- Administration of health risk assessment programs
- Coordination of wellness and health promotion programs
- Care Management and Coaching for Identified Individuals
- Disease Management and Coaching for Identified Individuals
- Data Management and Reporting on physician pay for performance programs, progam effectiveness, medical cost by cohort, and individual medical cost, using data warehouse and sophisticated, Internet based analytical tools.